10 Questions

Evaluate your knowledge The quiz

01 What is the crisis management system set up by Guerlain called?

  • MONITOR
  • ALERT
  • AWARE
  • CRISIS

02 How long has the House of Guerlain been in existence?

  • Nearly 190 years
  • Nearly 100 years
  • Nearly 70 years
  • Nearly 110 years

03 My sales outlet has run out of stock of a flagship fragrance due to a late delivery

  • I notify the Vigie
  • I do not notify the Vigie

04 A journalist wants to ask me about the formulation of a Guerlain creation when I’m leaving work

  • I politely refuse and send an information form to my manager or the Vigie
  • I refuse to answer and tell the journalist that I am strictly forbidden by Guerlain from discussing it
  • I answer the journalist the best I can with the information I have
  • I give the journalist the contact details of a Guerlain colleague better able to answer the question

05 The firemen have been to my sales outlet to deal with a fire that broke out in the stockroom

  • I notify the Vigie
  • I do not notify the Vigie

06 A client calls the customer service department to report a second case of an allergic reaction to the same Guerlain product

  • I fill in an incident form and send it to my manager or the Vigie
  • I notify the Vigie and fill in an incident form if requested
  • I report the information to my manager who fills in the incident form
  • I wait to see if more cases are reported

07 The Vigie may change depending on the type of incident

  • True
  • False

08 Who is the Vigie?

  • The person appointed by the crisis coordinator
  • An Executive Committee member appointed for 12 months
  • The Executive Committee member the manager has chosen to notify

09 In the event of a potentially damaging incident, I notify my manager who will inform the Vigie

  • True
  • False

10 Only the most serious incidents have to be reported to the Vigie

  • False
  • True

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