10 Questions
Evaluate your knowledge The quiz
01 How many production sites does Guerlain have in France?
- 4
- 1
- 2
- 3
02 How long has the House of Guerlain been in existence?
- Nearly 190 years
- Nearly 100 years
- Nearly 70 years
- Nearly 110 years
03 I noticed a rodent at my place of work
- I notify the Vigie
- I do not notify the Vigie
04 I can specify that I work at/for Guerlain in my Facebook or Twitter personal profile
- False
- True
05 A client calls the customer service department to report a second case of an allergic reaction to the same Guerlain product
- I fill in an incident form and send it to my manager or the Vigie
- I notify the Vigie and fill in an incident form if requested
- I report the information to my manager who fills in the incident form
- I wait to see if more cases are reported
06 I receive an email that seems to be a fraud attempt
- I do not notify the Vigie
- I notify the Vigie
07 Who has to notify the Vigie?
- The manager or the person who has witnessed an incident if the manager is absent
- Only the manager, including for an emergency
08 How does Guerlain define an incident?
- Any event at or relating to Guerlain seen as unusual and out of place
- Any event that threatens Guerlain’s reputation
- Any event that could entail a drop in turnover
- Any serious event
09 Who is the Vigie?
- The person appointed by the crisis coordinator
- An Executive Committee member appointed for 12 months
- The Executive Committee member the manager has chosen to notify
10 The Vigie may change depending on the type of incident
- True
- False
Well done! You’ve got a score of /10
You are very definitely AWARE.
You can look at the procedures again whenever you want or try your hand at a new quiz.
You’ve got a score of /10.
For the AWARE system to work, we need you to be familiar with the procedures and know how to apply them.
Feel free to go over the procedures again and check your knowledge with a new quiz.