10 Questions
Evaluate your knowledge The quiz
01 How many accounts does Guerlain have on social media (Facebook, Twitter and Instagram)?
- Almost 50
- 3
- Almost 10
- Almost 20
02 What is the crisis management system set up by Guerlain called?
- MONITOR
- ALERT
- AWARE
- CRISIS
03 A client calls the customer service department to report a second case of an allergic reaction to the same Guerlain product
- I fill in an incident form and send it to my manager or the Vigie
- I notify the Vigie and fill in an incident form if requested
- I report the information to my manager who fills in the incident form
- I wait to see if more cases are reported
04 I can send a personal answer to a tweet from a client who is asking for advice on a Guerlain product as long as I do not engage the responsibility of the House of Guerlain
- True
- False
05 What should I do if I notice an article in another country that criticises Guerlain?
- I do not notify my manager unnecessarily
- I tell my manager about it and s/he decides whether the Vigie needs to be notified
06 I have just found out about a serious accident involving one of our carrier’s lorries. What should I do?
- I notify the Vigie
- I do not notify the Vigie
07 Only the most serious incidents have to be reported to the Vigie
- False
- True
08 Who has to notify the Vigie?
- The manager or the person who has witnessed an incident if the manager is absent
- Only the manager, including for an emergency
09 The crisis coordinator could call on me at any time to help manage an incident
- True
- False
10 If my manager is absent, I can contact the Vigie directly
- True
- False
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You are very definitely AWARE.
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You’ve got a score of /10.
For the AWARE system to work, we need you to be familiar with the procedures and know how to apply them.
Feel free to go over the procedures again and check your knowledge with a new quiz.