10 Questions

Evaluate your knowledge The quiz

01 How many sales outlets does Guerlain have worldwide?

  • Around 23,000
  • Around 5,000
  • Around 12,000
  • Around 20,000

02 How many accounts does Guerlain have on social media (Facebook, Twitter and Instagram)?

  • Almost 50
  • 3
  • Almost 10
  • Almost 20

03 I can send a personal answer to a tweet from a client who is asking for advice on a Guerlain product as long as I do not engage the responsibility of the House of Guerlain

  • True
  • False

04 I come across a TV report criticising Guerlain or one of its products

  • I notify the Vigie
  • I do not notify the Vigie

05 I happen to come across confidential information online about the launch of a future product

  • I notify the Vigie
  • I do not notify the Vigie

06 I notice a public conversation on Facebook where Guerlain is criticised based on false information

  • I send the information (links, people concerned, etc.) to my manager
  • I correct the information myself from my private account

07 The crisis coordinator could call on me at any time to help manage an incident

  • True
  • False

08 Who has to notify the Vigie?

  • The manager or the person who has witnessed an incident if the manager is absent
  • Only the manager, including for an emergency

09 What role does the Vigie play?

  • The Vigie is in charge of managing all incidents
  • The Vigie is in charge of assessing risks and appointing the crisis coordinator
  • The Vigie is in charge of managing the most serious incidents
  • The Vigie is in charge of incidents likely to be covered by the press

10 Who is the Vigie?

  • The person appointed by the crisis coordinator
  • An Executive Committee member appointed for 12 months
  • The Executive Committee member the manager has chosen to notify

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